The platform
Twelve areas. One system for your warehouse.
From importing orders to checking returns, each task has its own view. Every action stays in the shared order history. The examples below demonstrate the workspace using sample data.
Orders and reporting
All order details and history in one place, from import to the records your finance team needs.
01Orders
The complete history of every order.
Warehouse progress and carrier delivery are tracked as separate states on the same order, so “packed” and “delivered” never get confused. Search, filter and open the full timeline without leaving the workspace.
- Tabs for all, in-queue, completed and returned orders; filters by shop, carrier, carrier status and date.
- Overview, items, fulfillment timeline and carrier history on one order page.
- Customer notification states, delivery-sync checks and label reprints from the same screen.
Anyone with access can check an order’s status without having to ask a colleague.
Orders
128 orders · all shops
02Excel export
Build the export your operation actually needs.
Start from a preset, choose the columns, add supporting worksheets and export the filtered result as one workbook.
- Four presets: full export, operations, customer & delivery and finance.
- 57 selectable order columns in six groups, from identity and address to fulfillment workflow.
- Up to six worksheets: export info, orders, line items, carrier tracking, fulfillment events and raw source records.
Export the records you need for monthly reconciliation and client reporting directly from the system.
Export workbook
Filtered result · 128 orders
Warehouse work
Picking and packing with scanners, clear product identification, labels and traceable returns.
03Pick & Pack
A scanner-led workflow that stays out of the way.
Pick and Pack have separate work views and order queues. Operators claim an order by scanning its internal label, find products using their shelf locations and check every unit before the shipping label is released.
- Keyboard and Bluetooth scanners by default; phone camera scanning as a per-device option.
- Per-line states for remaining, partial, confirmed and non-physical items, with the shelf shown on every row.
- Carrier label on A6 after packing; internal order labels on A6 or A4; privileged completion override when a barcode is unusable.
Wrong-variant shipments are caught at the bench, not by the customer.
#10482
3 lines · 4 items · GLS home delivery
Scan each item in any order. The variant barcode must match the ordered variant.
04Products & stock
Keep product identity and stock together.
Every physical variant has its own SKU, barcodes and shelf location. Stock is tracked separately for each store, with a history of who changed each value.
- Catalog synchronisation from connected shops, with a review queue for products that still need setup.
- Shop-scoped stock table with search, status filters, inline absolute stock saves and Excel export.
- Stock history with actor, action, before and after values and CSV export.
Answer stock questions with records you can check rather than estimates.
Stock
1,284 SKUs · last sync 4 min ago
Stock history · TOTE-NAT
−1 (8 → 7) · Return inspection · A. Kovács · today 10:42
+20 (−12 → 8) · Manual adjustment · M. Horváth · yesterday
05Warehouse labels
Your own barcodes when supplier codes are missing or duplicated.
When a supplier barcode is missing or shared between variants, assign a Fullcommerce warehouse code to the product and print a sheet of labels with cutting outlines.
- 45 × 30 mm labels: eight per A6 sheet or thirty-six per A4 sheet, with the SKU, barcode and code on each.
- A 16-digit internal code stays attached to the product; reprints reuse it.
- Up to 50 products per print job, and optional write-back of the code to the Shopify variant barcode with visible sync status.
Every variant on the shelf becomes scannable, including the ones your supplier never labelled.
Product labels
45 × 30 mm · A6 sheet (8 per page)
- Shopify barcode write-back TEE-BLK-M · variant barcodeConfirmed
- Shopify barcode write-back TOTE-NAT · variant barcodeUpdating
06Returned goods
Check the return and follow its progress.
Scan the returned parcel’s internal label and record the quantity received for each item. The saved inspection is the basis for restocking and the cancellation request sent to the store.
- Explicit received quantities per line; partial and missing items are represented, not assumed.
- Only units actually received go back to stock; non-physical lines are excluded.
- Processing states with retry for store cancellation, and a return inventory audit on the order.
Returns stay traceable, and stock increases only by the quantity actually received.
#10478
Returned parcel scanned · What came back?
Delivery and customers
Shipment tracking, customer updates, delivery-risk checks and recipient details.
07Tracking & customer emails
Carry the order story through to delivery.
Carrier events are saved against the order. Important status changes can trigger emails in your branding and the recipient’s language, and update delivery events in Shopify.
- Carrier tracking collection for GLS, Packeta and Fáma, with manual refresh and double confirmation of final states.
- Six email templates — on the way, ready for pickup, out for delivery, delivered, delivery issue and returning to sender — in 39 languages chosen by delivery country.
- Per-shop email switch, per-email delivery states with retry, and Shopify delivery-event synchronisation with a manual recheck.
Fewer “where is my parcel?” tickets, and a clear answer when one arrives.
Carrier history
GLS · 5020 1234 5678 · North Studio
- Label createdMon 09:12 · Pack station
- Carrier picked upMon 16:40 · GLS
- In transitTue 05:18 · Hub, confirmed twice
- Out for deliveryPending
Your order is on its way
Hi Anna, your parcel #10482 left our warehouse with GLS. Follow it with the link below.
Track parcel- Shopify delivery sync Fulfillment event · in_transitSynced
- Customer notification · delivered Scheduled when the carrier confirmsQueued
08Delivery risk review
Understand the risk before taking action.
Define rules on address, carrier and shop details. Matching orders are flagged with the evidence beside them, and the severity decides whether the warehouse is warned or the claim or pack step is blocked.
- Rules on order ID, street, city, postcode, region, carrier and shop, combined with AND.
- Severity levels — info, warning, severe — and a policy for severe orders: warn only, block claim or block pack.
- Every new rule previews its impact on the current queue before it can be saved.
Your team can review flagged orders before they are dispatched.
Orders to review
2 flagged · 4 active rules
#10483 · Field Goods
Severe · Block packpostcode is 1011ANDcarrier is PacketaANDstreet contains “Fő utca”Matched “Repeated unpaid pickups” · Next step: confirm the recipient by phone before packing.
Create rule · Preview impact
- Newly restricted orders in the queue3
- Already restricted1
- SeverityWarning
09Customers
Recipient details and history beside the order.
Recipient profiles bring contact details, delivery addresses, linked orders and internal staff notes together — built from your orders, not a separate CRM to maintain.
- Search by name, email, phone or order ID, with a shop filter.
- Overview, orders and notes tabs on every profile.
- Permission-controlled team notes for delivery preferences and recurring issues.
Support questions about shipping and returns are answered from one screen.
Anna Kiss
[email protected] · +36 30 000 0000 · 2 shops
Delivery address
Fő utca 12, 1011 Budapest, HU
Latest orders
#10482 · Packed · GLS
#10401 · Delivered · Packeta
Team note · M. Horváth
Prefers GLS ParcelShop pickup at Batthyány tér. Asked us not to leave parcels with neighbours.
Team and control
Measured productivity, access controls, audit history and operational notifications.
10Staff statistics
Compare performance with order size in view.
Active Pick + Pack time is measured per completed order and summarised as company average and median, then broken down by order size and by employee.
- Daily and weekly trends; order-size bands of 1, 2–5, 6–10 and 11+ units.
- Individual and shared work, with the measurement quality shown beside the numbers.
- Idle gaps, skips and waiting between stages are excluded — this is work time, not attendance.
Use measured data to plan staffing and improve processes, with the limits of the measurement clearly shown.
Pick + Pack time
Last 7 days · 412 completed orders
11Access & audit
Control access. Keep actions traceable.
Roles with granular permissions and per-user shop access control who sees and does what. An audit log records authentication, pick and pack, order, user, shop, access and stock actions.
- Protected administrator and merchant roles; shop-scoped access for client teams.
- Searchable audit log with category, action, actor and date filters, linked to the affected record, with CSV export.
- Operations page for platform health, carrier tracking, email outbox, returns worker and recovery readiness.
Fulfillment providers can give clients access to their own shops with confidence.
Roles & permissions
3 roles · 12 users · shop-scoped access
Audit log
CSV- pack.completed_without_scan #10477 · T. Nagy · reason: damaged barcode
- stock.adjusted TOTE-NAT −12 → 8 · M. Horváth
12Operational notifications
See what happened and what to do next.
Notifications for imports, product syncs, order completion and returns show the store, order number, cause of the issue and next step.
- Grouped by day with filters for all, errors and unread, plus search across 30 days of history.
- “What happened” and “Next step” on every event, written for operators.
- Links straight to the affected order, product or shop.
Issues appear where your team works, with the details needed to resolve them.
Notifications
Today · 3 events
Order import needs attention
North Studio · #10490 · GLS
What happened: the carrier rejected the selected shipping service for this destination.
Next step: check the services enabled on the GLS account, then retry the import.
- Product sync completed Field Goods · 1,284 products · 2 need setupDone
- Return processing #10478 · store cancellation retry scheduledRetrying
Request a demonstration
Which task would you like
to make easier first?
Picking errors, returns, reporting or client access: tell us what is slowing your team down. We’ll start the demonstration there.
Prefer email? [email protected]